Returns and Refunds Policy

Returns Policy

All products purchased through this website are covered by our 14 days no quibble guarantee. If you are not satisfied with your order or have changed your mind, please return the unopened product to us within 14 days of your order date and we will either refund or arrange a
replacement upon request. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Please note we do not refund any postage.

Cancellations / Refunds

You have 14 days to return your order. You can do so by contacting us via email. This 14 days return period starts from the day you have ordered your parcel. This applies to all customers in the European Economic Area (EEA).

The goods must be sent back to us in the same condition as received and must not be damaged.

Replacements

All of our Brand New devices come with a 12-24 months manufacturer’s warranty unless otherwise specified. The warranty period starts from the day you receive the goods. If your device develops a fault within warranty period you can claim warranty directly with manufacturer.

How long does it take to process my refund?

it can usually take up to 3 to 5 working days (Monday-Friday, excluding bank holidays) from the date of your return for your parcel to be
delivered back to our warehouse and processed.

On receiving your return, the next step is for us to check the item(s). Once our checks are complete, we will issue the refund. Please note that we will issue a refund within 3 to 5 working days (Monday-Friday, excluding bank holidays) days of receiving your returned item/s. Once the refund has been issued, the funds should appear on your bank statement within 48 hours.

How Do I Return my item/order

You can return items to us via Royal Mail Recorded or a reliable tracked courier service.

Step 1 – Packing

Securely pack your parcel indicating your reason for return. Repackage the goods in the original packaging (or a suitable alternative) making sure to include the Order no. and reason for your return.

To minimise the risk of damage to your device and to ensure that we safely receive your device, we strongly recommend that you pack your item(s) in a strong box with bubble wrap.

Step 2 – Return Address

Clearly affix our return address that can be found on our contact us page. If returning multiple parcels, please ensure you tape the correct address and postage to each parcel.

Step 3 – Proof of Postage

Request a proof of postage from our courier before handing them over your return parcel.

Our Return Address is

338 Mobiles
338 Ladypool Road
Birmingham
B12 8JY
United Kingdom

f you would like any further information in regards to returns and exchanges please contact us on 0121 684 5495 or email us at
fatradersltd@gmail.com.